Over the last thirty years, your company’s IT infrastructure has become one of the most essential parts of your business. Almost everything in business today requires IT at some level, even if it’s just functioning phones. For this reason, it is crucial that your IT service provider takes you and your business seriously. When you’re looking for a new provider, these are some things you can do to ensure it’s the right fit.
Tip #1: Ask for References
The first thing you should do is get information from friends or business contacts you know who do business with the IT provider. Ask for details about how they help with strategic planning and procurement to ensure they can add value beyond fixing your technical problems. Knowing that your IT service provider has your best interests at heart and can add strategic value are signs that this important relationship will be maximally beneficial to you.
Tip #2: Do They Think Beyond The Sale?
All IT providers are not the same, especially when it comes to how they treat their clients after closing the contract. Finding an IT provider that thinks beyond the support ticket to offer outstanding service is key to ensuring your technology infrastructure is in good hands. Additionally, your IT service provider should invest in the long-term relationship by offering value during your forecasting and strategic planning initiatives, not just during the initial sales calls.
Tip #3: Ask Questions About Core Values, Mission, and Culture
If you want to learn a lot about an IT service provider (or any company), figure out how they hire and promote. This will give you insight into what they truly value, as well as insight into the kinds of people you’ll be building relationships with. Additionally, looking for a clearly defined set of values and culture helps you learn about the level of service they offer.
Tip #4: Look for a Relationship-First Provider
You need to work with an IT service provider that will be an ongoing partner in your growth. For example, after Kalmer Solutions sets up new infrastructure, we’ll help clients develop an IT roadmap and show them how we can assist in the future. Providing service after the sale and thinking long-term are key elements you should look for in an IT service provider’s approach to their services.
Tip #5: Be Clear About Your Needs
It is helpful to take time before engaging with potential providers to get clear on what it is you need, and what other things would be of benefit to you. That way, you can communicate this to them up-front so you know what services they will deploy to meet each of your needs. This will help you compare between quotes and sales packages to make the best possible choice.
Working with Kalmer Solutions
Kalmer Solutions provides managed IT services for the modern workforce. Based in Jonesboro, Arkansas, we support our clients with technology upgrades, cloud-based computing, IT support, cybersecurity, the fulfillment of compliance requirements, and more. Our goal is to become your trusted IT partner and add long-term strategic value. Contact us today to learn more about how working with us can transform your business.