Your end-users will love working with our Help Desk. They are a metrics-driven, world-class group of IT Support professionals. Our team works diligently to understand each issue and service request that comes in so they can provide thorough resolutions that make a positive impact.
- Our help desk is available from 8 – 5 pm M – F. Our clients have the ability to call the help desk directly for support, or they can generate a ticket online. Our technicians can walk the client through an issue via the telephone, or we can remote into the computer. All calls made to the help desk are tracked and logged. This allows Kalmer Solutions to provide documentation on a monthly basis to our managed services clients. We will document the nature of the call and how long it took to resolve the call. We want our clients to know they are in good hands. If an issue arises, chances are we already know about it – but the client has an option to log a ticket online or call our help desk. We also have an online ticket tracking system that allows our clients to verify the status of their services request.